What Our Customers Are Saying

At Tacoma RV, we take immense pride in providing top-notch service and the finest RVs to our customers. But don’t just take our word for it. Read what our valued customers have to say about their experiences with us. Their stories and feedback tell the tale of exceptional adventures and unforgettable journeys. We’re delighted to be part of their RV dreams, and we look forward to creating more success stories with you.

Discover what sets Tacoma RV apart by exploring the testimonials from our satisfied customers. Their words reflect the quality, dedication, and passion that define our RV dealership. We can’t wait to welcome you into our community of happy travelers.

When it comes to RVs, Tacoma RV is where the adventure begins, and your stories become our legacy.

We were looking for our FIRST new travel trailer and had a specific floor plan in mind. Could not find the floor plan until we saw it at the RV show. A sales rep at the show told us that we (they) have that floor plan at the dealership. Needless to say the match was great. We love our trailer (don’t get to use it as much as we want, but…) and the staff at Tacoma RV is GREAT and ALWAYS friendly.
I am extremely pleased with the professionals at Tacoma RV. My wife and I purchased a 2017 Outback 328rl travel trailer on Friday 11/18/16 and from start to finish everyone treated us with complete professionalism and respect. The sales team was helpful and took as long as we needed to ask questions and show us multiple units, more than once. The finance department handled all our needs and got us exactly what we wanted. The parts department walked us through the inventory and educated us on needed items. The walk through crew took as long as we needed answering questions and explaining our new trailer. We drove away feeling like family. I will refer everyone I know to Tacoma RV.
We received outstanding support from Joe in the service department who went out of his way to help us get our 5th wheel working again. We bought our 2015 Montana High Country new from Tacoma RV (our second, the first a new 2006 Cougar). On our recent return trip from Arizona, we had some work done in Arizona to replace both the 7 way truck connector and trailer plug. Unfortunately it was wired incorrectly causing a failure in our 5th wheels electrical system (the slide-outs and jacks stopped working). Called Tacoma RV and was connected to Joe in the service department. After getting a multi meter, Joe walked me thru the process to determine I had a faulty 30 amp circuit breaker/buse. He advised me I could find one at the local auto parts store, which I purchased, replaced and now everything works as good as new. Did I mention that Joe was on his way to his daughters rehearsal dinner when he talked me thru this process!!! Thanks Joe for going way above and beyond the norm to get us up and running again.
Tacoma RV has the most professional, and knowledgeable staff. Out of the seven different dealerships we visited during a several week period in an attempt to trade in our 5th wheel for a smaller toy hauler Tacoma RV was the only dealer that would take the time to work with us. Tacoma RV has the largest selection of bumper pull Toy Haulers, the best prices, and the only dealer to have the 2018 Omega RV Weekend Warrior’s. We fell in love with the 2018 Omega Warrior FS2700, it is everything we were looking for in a small Toy Hauler. Tacoma RV worked diligently for a week to find us the best interest rate, and give us the most for our trade in. This is the third RV we have purchased new over the years, and no other dealer has worked so hard for our business. On the day of pick up the front cap was found to have deep scratches with someone’s name written into the fiber glass, the service manager quickly got it back into service and was able to get it almost back to new, and then generated a we owe to get it professional repaired when we bring it in for its 90 day checkup. From start to finish this was hands down the lowest stress, best buying experience I have ever had. To have a large, high volume dealership in this day and age take the time they do for each individual customer is truly remarkable.
Top notch crew all the way around, from the service guys explaining the features during the walk-thru all the way to the finance manager we signed the papers with. My Wife and i went to dealerships all over Washington and Oregon and came back to this one 3 times with more questions which they always answered truthfully. HIGHLY RECOMMEND Tacoma RV!
Our first visit was at your dealership location, then visited you at the Seattle RV show. You were our first stop at the RV show and after visiting all other dealers and seeing all other units we kept coming back to the Keystone Cougar. We love our new trailer!! Our experience from our sales person (Katrina was and is awesome..so very friendly and knowledgeable), finance department, walk through technician and office personnel were a five star. Everyone took all the time we needed explaining everything to us, making us feel welcome and taken care of. Thank you Tacoma RV Center.
Purchased our 2017 Cougar 1/5th wheel and picked it up last week. Marcus did a great job on our walk through, although since this is our first trailer, it was a bit overwhelming. We had the Pullrite 4400 installed as well. Instruction on hooking up and the mechanics of the hitch could have been better. We realize we’re new but the first unhitch was not easy and the first hitch resulted in the kingpin high hitching. After a few horrible minutes, Jim, in service, was a God send and calmly and thoroughly rescued us. Thank you!
Since my first visit to Tacoma RV, I’ve been treated very well and professionally. My wife and I have purchased a very nice 29BHSWE and are excited to create adventures and memories! Thank you Tacoma RV!
Outstanding sales reps in Kelly and Erin. They both new the products, the specifics of the products and if they did not know the answer, they went and got it for us. Not at all pushy and made the looking at 5th wheels fun. Easy to work with financing. They also cared about the size of the tow vehicles and were not afraid to say if our truck was to small for the unit we wanted. Luckily we had the 1 ton. We recently attended their customer appreciation camp out and it was GREAT. Makes us customers really feel appreciated. The owner was there the entire weekend and worked hard at making it a great weekend of camping. LaDonna the owner sets the example on what a boss should be like. Only issue is the time it takes to get an appointment for any work, but that is because of the high volume of trailers that they sell. It will soon be much better with them constructing a new 22 bay facility. The accessories department staff are friendly and helpful but some of their prices are a little high compared to Camping World just up the street for example. Highly recommend at least looking at Tacoma RV and recommend buying from them. I think if anyone had an issue and talked to them that they would attempt to back their products.
We made our purchase four years ago. Now that some time has elapsed I can make a fair evaluation. As hindsight is 20/20 we are confident we made the right decision purchasing our coach from Tacoma RV. Our experience has been excellent, most notable in standing behind warrantee issues and answering questions. What puts them way over the top is the weekend camp-out they sponsor each summer at an RV park. This is a gift to customers where they extend courtesies providing a weekend of fun at their expense. There is also crew of skilled maintenance techs who are available to each customer to diagnosis a problem or in my case explain what I didn’t know. Thank you Tacoma RV for your continued excellence going above expectations.
Purchased our 2017 5th wheel toy hauler in September… I am so glad we had a friend insist that we go to Tacoma RV before buying anyplace else. We had been looking for just the right RV for quite awhile, here we found the perfect RV for us at a price that we could not pass up. We really liked the low key non commissioned sales and the bottom line pricing listed. Can not tell you how much we hate playing the typical price and high pressure games that some lots put you through. Our saleman, Hayes Mundell, was really personable and great to chat with as well as he really knew his stuff. We are looking forward to many years of fun on the road. THANK YOU GUYS
After the snow collapsed our RV storage and buried our six-month old trailer, we returned to Tacoma RV to replace it with a new unit. From the first contact until we brought it home our experience was five stars. AJ handled our insurance work on our poor damaged one and ensured our personal items were expertly swapped out with our new unit. The Sales department offered awesome guidance without being pushy, and our delivery day walk-through was amazing. Doug, our technician, even went as far as ordering a Universal TV remote for us when he couldn’t find the remote to the tv we switched over from our old trailer. SO pro-active and super thoughtful ! This is why we keep coming back… if it is your first time buying an RV, please do yourself a huge favor and come here. You will be happy you did.


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